However, I honestly did not get the package. When I asked what resolution would they give me, they said they will advise the delivery guy to not do that again. I checked with my family to see if they took it but they havent. But the refund is not provided for every mail class. Two days ago, my Hometown gift was marked as delivered at my mailbox, but it wasn't there. Completely out of our control and my mission was to package and ship it. There is no real reason for you to offer a refund. I told her to go to post office and inquire. Mail item has not arrived by the expected date. The item was tracked by Royal Mail, but not signed for. Hello, USPS says my package was delivered, but nothing was in my mail box and I do not have a PO box. The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. USPS tracking is not good enough for seller protection,as it does not show it has been delivered to the buyer ,just the country,no good . Today I received an e-mail from a customer saying that her package never arrived. This is a first for me where a buyer claims that no package was delivered but USPS has delivery confirmation for 7/14 at 4:50pm. Because thatâs how USPS does it. I contacted USPS several times about this and they explained that the customer is the one that needs to file the claim, since on the sellers end, it shows that they Delivered the item. Claim processing times depend on whether an item is damaged or lost. Well I was at work and there is not Catchman. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. I live in an apartment complex that has lockers for packages. That's a whole week. Registered Buyer â03 ... if the tracking shows delivered they won't pay out. She has been really understanding and is communicating really well with me so I guess I ⦠I check my email and it said it was delivered and signed for by Catchman. ask you postman or local post office,it may be too late. At first, you may not know if the item is stolen or simply lost. Etsy seller protection will cover you against an item not received dispute since tracking shows it was Delivered. She said she had checked with her building manager, and surrounding apartment buildings, but it was nowhere to be found. USPS gives its customers a tracking number, and with the same tracking number, they can get to know about the status of their package anytime. If your USPS missing package says delivered on the tracking status, but you have not received it, you can do the following: Request for a Refund: Since you have lost your package, you can file a refund. If an item is lost - Contact the mailer and ask them to track the item or file a claim. No sign of it. So far, I've had one customer whose order was stolen. I checked and it showed it was delivered the 8th but I havent received. File a claim. I called USPS and they confirmed delivery over the phone as well as looking up the mail carrier GPS information that showed the mail carrier was at ⦠But if she files a case of item not received,then you should direct Paypal or Ebay to Royal mail site,not USPS. If there was a delivery error, someone out of that PO made it. Then, if your tracking shows your item as âdeliveredâ, but you havenât received it, youâre going to be frustrated. I was in at the time of delivery but didn't receive anything. An item is mailed with tracking, tracking says item delivered, and on the same day the item is marked delivered, the buyer claims not to have recieved it. Jul 20, 2012. USPS customer service is terrible. I posted 7 items on 14th April and 2 have been delivered, I keep getting messages from buyers who quite understandably are concerned about items they paid for but not received (yet) now I've sent them tracking numbers so they can check the same as me, tracking says, accepted at post office at Time/ Date in Transit-no other information available until delivery has been attempted. And all I received was a call from Post Office manager saying package was delivered. Neither did either of my neighbours. She wants us to either refund her or to ship her the items again. No note was left or second attempt. Re: USPS Tracking Shows DELIVERED but Customer claims not received item : Yes, I am new to this but I will take your advise and send her a new one and forget about it. It was sent priority mail and tracking states delivered 2 days ago. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. They never resolved the issue. If the parcel or letter was sent with a service that includes tracking, use the Track tool to see its status. But they obviously did not deliver it TO ME. If I don't sent it, he is threatening a chargeback on his credit card. Track status shows as Delivered. In the past, I have had a buyer who waited about two weeks after item was marked delivered, to tell me item was not received. We ship through USPS, and the tracking number said that it was delivered though. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. So, I watched the mail person delivery my packages to my front door today. Although it wonât truly help, you may take some comfort in knowing that youâre not alone. I filed a claim. I told them that despite the tracking info saying the item had been delivered my customer had apparently not received his parcel. The item in question is activated charcoal, bought from blkdiamond. They have always refunded their item costs and shipping. As you go online, you may witness, âUSPS delivery status not updated.â If you aren't receiving mail - If you haven't received mail in a 2-day period or if you're not receiving mail regularly on a specific day of the week contact general customer service 1-800-ASK-USPS. Detailed Results: Bullet Delivered, May 21, 2010, 8:58 am, SEATTLE, WA 98115 Bullet Out for Delivery or Available at PO Box, May 21, 2010, 8:55 am, ⦠Bladenoobie1. They told her the package could of been delivered somewhere else by accident and the package was not ⦠Yes, they should do it themselves, not you. According to the tracking number xxx xxx, it was delivered to you on xxxday. Waited and watched him walk away before opening my door. He claims he never received it. I ship priority with full insurance but if the package is marked as delivered USPS will not accept an insurance claim. They said they would investigate and get back to me in 48hrs saying that their courier could've made a mistake. Hi customer contacted me and said she has not received her 35.00 item I sold. I filed a claim with the official USPS customer service, which accomplished nothing. If you do not see the Change Delivery Instructions link, your package is not eligible for the Delivery Instructions service. I dont know what to do. I DID receive two other items on the same day, that I bought from other ebay sellers. Buyer sent me an e-mail claiming he had not received his package. USPS usually sends claim decisions within 5-10 days. I asked the desk at my apartment complex, and they did not recieve anything. The USPS tracking info says it was delivered, but I never got it. USPS tracking says delivered, but not packaged received??? Package marked delivered but customer claims to have never received by WoolandPetal. Yet it STILL happens. They should contact their local PO. Any thoughts? Received 4 poly-packages which were rubberbanded. I checked the tracking and it showed his item was delivered over a week ago. I purchased an item ($215) and paid with Goods and Services. I ordered an item and got an email from Royal Mail yesterday saying that my item has been delivered to me or my neighbour. What I found interesting was that it was "Out for Delivery", at 8:55 AM, then it says it was delivered at 8:58 AM. Then one of my eBay purchases said it was delivered at 10:04 AM - the same time stamp as the other packages.... but this item WAS NOT delivered. It usually gets delivered the next day. The tracking said it was delivered to their home in Los Angeles and they contacted me 4 days later saying it wasn't there. I shipped out a couple items with USPS tracking first class to a repeat customer of mines on eBay and now he's saying he never received it when the tracking clearly shows that it was delivered to him and it matches his zip code. the Ship-To: address that you receive with the payment). I never heard back from them. If you want better tracking, then use UPS. I still call usps to start a claim though Aug 30, 2014 #16. Royal mail shows more,but I dont know if it is good enough,as WIGAN PDO is not her address. But sometimes, USPS does not show the latest tracking update on the customerâs packages. He wants me to send a replacement package because it is "my responsibility to get the package there". I ordered and Apple watch on sale and it was sent by Fedex. I filed a claim, included a screenshot of the customer's message informing me of the stolen package, and my claim was approved 2 days later. Re: Item not received- tracking says delivered You can have your opinion, but sellers are not responsible for a secure location for delivery. Claims for damaged items are usually processed more quickly than lost mail claims. I was home all day. I've googled and googled options, but I havent found anything useful. You can also check Claim History in your USPS.com account for updates. 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